Thank you for choosing Juneva Health, LLC (“JUNEVA”, “we”, “us” or “our”) for your individual health and wellness needs. If you need help with your shipment, contact us via email to assistance@juneva.com, or call us at 1-855-688-3760 and select option 3.
Processing time
All orders are processed within 1-3 business days. Orders are not processed and shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
In-stock / Backorder items
All items are normally held in stock. However, we may sometimes run out due to sudden demand, in which case we will notify you and inform you of the date we expect to receive more stock.
Destinations
We ship domestically as well as internationally.
P.O. boxes or APO/FPO addresses
We ship to all addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Customs, Duties & Taxes (outside U.S.)
Please be aware with international orders; customs fees, duties, taxes and or brokerage fees may apply. Please check with your local government/customs agencies to see if any fees apply. These fees are not included in your order cost and are not handled by us. It is your responsibility to pay any fees that your government/customs agencies may require.
Because Custom laws vary from country to country, we encourage you to check with your local customs authority to verify acceptance of any items that you wish to import. It is your responsibility to check with customs prior to ordering to see if your country permits the import of our products. Please do not order items that are not allowed for import into your country. Laws vary from country to country. If an order/package is seized/held by the customs authority, it is your responsibility to have it released or returned to us in order to be eligible for a refund minus all shipping cost incurred.
If there are any specific instructions for how the shipment should be handled to accommodate for any requirements your local government/customs agencies have, you need to let us know immediately after or better before you place an order. Be aware that we may not be able to accommodate for all requirements you may have and hence won't be able to ship your order, or you will need to deal with the consequences of that situation.
Carriers
We ship domestic orders via USPS Priority Mail and international orders via USPS First Class (up to 4 lbs), USPS Priority Mail and USPS Priority Mail Express to help save you on shipping cost and other fees while keeping delivery times acceptable. Orders going to APO/FPO boxes will also be sent via USPS.
We may choose to use a different carrier from time to time without negatively impacting your shipping cost. For EU destinations we often use different carriers when products can be shipped directly from UK, which can potentially save you custom, duties and other local government fees.
Rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping for all orders over $125 (USD) shipped to destinations within the United States.
USPS Priority Mail for domestic shipments is usually 1-3 business days - https://www.usps.com/priority-mail/map/
USPS Priority Mail Express for international shipments is usually 3-5 business days, USPS Priority Mail for international shipments is usually 6-10 business days, and USPS First Class for international shipments varies by destination.
Delivery delays can occasionally occur and are out of our control.
Confirmation & Order tracking
You will receive an automated order update email from us with your tracking number included once the order ships. You can also retrieve your order information including tracking number by logging into your account on our website.
In store pick up
You may pick up your order via will call at our clinic during our regular business hours. Please call beforehand so that we can have it ready for you. Our toll-free number is +1 855 688 3760 and select option 3, or, you can email assistance@juneva.com.
If you want to pick up your order from our clinic, please make sure you select ‘Clinic pickup’ as shipping option (if available) during checkout, otherwise it will be shipped out.
Damages
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact immediately the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Please contact us so we can help rectify the situation to the best of our abilities. Our toll-free number is +1 855 688 3760 and select option 3, or, you can email assistance@juneva.com.
Returns
Our Return and Refund Policy provides detailed information about options and procedures for returning your order.
