Frequently asked questions.

Our practitioners are available by appointment only. For an appointment you will be required to pay in advance for the appointment at the time of booking. When you have one of our Total Wellness Plan subscriptions then the appointment will just be deducted from your remaining unused Total Wellness Session voucher balance.

Appointments can be booked online via our Website or App, or by calling us during regular office hours at 1-855-688-3760 and selecting option 2.

We are committed to providing all of our clients with exceptional care. Occasionally client appointments take longer than scheduled. When this happens, your patience is appreciated. A sincere attempt is made to adhere to the appointment schedule as much as possible. Our staff will advise you if the practitioner is significantly behind schedule.

When a client cancels or misses an appointment without giving proper notice, it prevents another client from being seen. Therefore, we ask you to be courteous and contact us promptly if you are unable to attend an appointment. Appointments are in high demand, and your early notification will allow another client access to timely care.

If it is necessary to change your scheduled appointment, we require that you notify us at least twenty-four (24) hours in advance of your appointment start-time to avoid any late cancellation/no show fees that your account may be charged with in accordance with our terms and conditions.

If you need to reschedule your appointment, we require that you notify us at least twenty-four (24) hours in advance of your appointment start-time to avoid any late cancellation/no show fees that your account may be charged with in accordance with our terms and conditions.

To make any changes to your appointment, please send us an email to appointments@juneva.com, or call us at 1-855-688-3760 and select option 2. You can also simply cancel an upcoming appointment online from your account, but you will have to contact us to reschedule the appointment.

You can book appointments for your children under the age of 18 years using their account. Following our appointment policy, you will be required to pay in advance for their appointment at the time of booking, or use the child’s Total Wellness Plan subscription, if they have one. To book their appointment online via our Website or App, you must log into your child’s registered account.

No. Clients must contact us directly, or use their account to book appointments online via our Website or App. You can book appointments for your minor children - see the FAQ about scheduling an appointment for other family members for further details.

Yes, for your convenience we provide both options to you. You can choose the option that works best for you at the time of booking your appointment. Prior to your first Telehealth (remote) session you will need to purchase a NES Mobile scanner device, or a NES miHealth device, so you can get set up for participating in a Telehealth (remote) session. Keep in mind when you book the appointment to allow enough time prior to your scheduled appointment for (a) the scanner to arrive via shipping carrier; and (b) for you to complete the necessary pre-requisite installations and configurations as outlined in our Telehealth Setup information. Depending on your location you should allow for least 7-10 business days for the scanner to arrive.

Please note, it may be possible that your health and wellness condition cannot be handled via Telehealth (remote), or that your technology setup may not be sufficient to allow us to provide the Services to you via Telehealth (remote). In that case, we can only provide in-person Services in our clinic.

If you have one of our Total Wellness Plan subscription memberships, you can use your appointment voucher to book either an In-Clinic or Telehealth (remote) appointment. However, be aware that there is no price adjustment/refund for services that are normally included with your specific "In-Clinic" plan, but we can't perform in a Telehealth session (e.g. miHealth and RestStation therapy etc.).

We offer several distinct subscription-based Total Wellness Plans. A plan has a specific subscription term period e.g. six (6), or twelve (12) months, and includes numerous services and additional membership benefits, as outlined on our website under “Services”.

The subscription term period of a Total Wellness Plan usually equals the total number of our bioenergetic Total Wellness Session appointments that are included in the subscription (unless stated otherwise), so for example the six (6) months Total Wellness Plan enables you to receive six (6) bioenergetic Total Wellness Session appointments. The subscription may also include other therapy sessions, such as miHealth therapy, RestStation vibroacoustic therapy, or PEMF therapy, as outlined on our website under "Services".

While recurring payments for a subscription occur automatically monthly (same day of the month), there is no restriction on how many Total Wellness Session appointments included in your subscription you can use within one month. Depending on your personal health and wellness situation and as recommended by your practitioner there may be times, although not common, when more than one Total Wellness Session appointment in a month might be beneficial.

The recurring payments of the monthly subscription fee for a specific Total Wellness Plan will be charged (starting on the purchase date) automatically to your account that you established for use of our services (your "Billing Account"). The subscription term period commences on the purchase date and ends when the term period expires (e.g. after six (6), or twelve (12) months). When the subscription has expired you can renew the same subscription, switch to a different Total Wellness Plan or go back to individual Total Wellness Sessions.

While you have a subscription you can also add individual sessions/appointments such as Total Wellness Sessions, miHealth Sessions, Body-Field Scan Sessions, PEMF Sessions, or RestStation Sessions and take advantage of your membership discount pricing.

With a subscription you simply book an appointment for your next bioenergetic Total Wellness Session appointment using an electronic Total Wellness Session appointment voucher you will find in your account after you purchased or renewed a subscription. At the time of booking the appointment you can use your Total Wellness Session appointment voucher on checkout to pay for the Total Wellness Session appointment as long as you have at least one unused Total Wellness Session appointment remaining on your Total Wellness Session appointment voucher. After placing the order, one (1) Total Wellness Session appointment will be automatically deducted from your remaining Total Wellness Session appointments that are included in your Total Wellness Plan. The same principle applies for any other therapy voucher that may be included in your Total Wellness Plan.

Shipping costs for Infoceuticals that are included with your Total Wellness Plan will be charged to your account that you established for use of our services (your "Billing Account"). Unless otherwise stated in the details of a specific Total Wellness Plan, we offer free shipping to destinations within the United States. For all other destinations actual shipping charges will apply.

Our Total Wellness Plans are non-cancellable for the term period and non-refundable.