Frequently asked questions.

Yes. Our practitioners are available by appointment only. Please see the FAQ about our appointment policy for further details.

Our practitioners are available by appointment only. For an appointment you will be required to pay in advance for the appointment at the time of booking. When you have one of our Total Wellness Plan subscriptions then the appointment will just be deducted from your remaining unused Total Wellness Session voucher balance.

Appointments can be booked online via our Website or App, or by calling us during regular office hours at 1-855-688-3760 and selecting option 2.

We are committed to providing all of our clients with exceptional care. Occasionally client appointments take longer than scheduled. When this happens, your patience is appreciated. A sincere attempt is made to adhere to the appointment schedule as much as possible. Our staff will advise you if the practitioner is significantly behind schedule.

When a client cancels or misses an appointment without giving proper notice, it prevents another client from being seen. Therefore, we ask you to be courteous and contact us promptly if you are unable to attend an appointment. Appointments are in high demand, and your early notification will allow another client access to timely care.

If it is necessary to change your scheduled appointment, we require that you notify us at least twenty-four (24) hours in advance of your appointment start-time to avoid any late cancellation/no show fees that your account may be charged with in accordance with our terms and conditions.

We want to ensure you are seen quickly once you arrive for your appointment and that your time with the practitioner is used effectively.

For an in-person visit at a clinic location:
Please arrive fifteen (15) minutes prior to your scheduled appointment to fill out any necessary new client forms and take care of other check-in formalities. In case you have received any forms from us prior to your appointment (for example, via email or our website), we kindly ask that you fill them out and, except for the forms that are simply filled out on our website, return them to us electronically via email to assistance@juneva.com before your appointment, or bring them with you to your appointment.

When it is time to be seen by the practitioner, a staff member will escort you into a therapy room and make you comfortable.

For a Telehealth (remote) session:
We recommend you start your preparations for your scheduled appointment ten (10) minutes before joining the session. If this is your first Telehealth (remote) session, then more time might be needed to run through some initial setup procedures. Please see our Telehealth Setup information for further details.

We will provide you any necessary new client forms electronically (for example, via email or our website). We kindly ask that you fill them out and, except for the forms that are simply filled out on our website, return them to us electronically via email to assistance@juneva.com before your appointment.

When it is time to be seen by the practitioner, the practitioner will join the Telehealth session via audio and video.

In either case:
In the beginning, the practitioner will complete an interview to get an understanding of your current personal health and wellness situation, as well as your individual health and wellness goals. The practitioner will then get a detailed assessment of the three critical health indicators of your body – energy, information, and physiology, by performing a scan of your body-field, which is a non-intrusive procedure that takes merely seconds. For Telehealth (remote) sessions the practitioner will guide you how to do the scan remotely with a NES Mobile scanner, or NES miHealth device that you should have connected to your computer prior to the appointment.

The practitioner will then review the scan results with you and discuss how they may relate to your current health and wellness situation before creating a personalized therapy recommendation to help restore your body to its proper functioning in a natural and safe way.

Based on your personal therapy recommendation the practitioner will (a) if you are in our clinic, use a variety of different therapy modalities such as, miHealth biofeedback, RestStation vibroacoustic, PEMF and BioScalar Infusion therapy. If you own a miHealth device, the practitioner will enable and guide you as to how to use the miHealth programs yourself after the session; and (b) provide you with the bioenergetic remedies (NES Infoceuticals) for you to use at home along with any pertinent instructions for them. If a remedy is out of stock, we will ship it to you, or if you prefer, we will have it ready for pick up at the clinic when it is available. For Telehealth (remote) clients the remedies will be shipped to you.

At the end of your appointment, we recommend booking your follow up appointment immediately either with the help of our staff, or online via our Website or App at a time convenient to you.

Please note: The client forms mentioned here are part of your health and wellness assessment and provide us with essential information about you and your health history. Give some thought to your health history beforehand, for example surgeries, serious illnesses, hospitalizations, implants, prior and current treatments/therapies, and allergies. It is helpful if you can list all current medications you are taking, including over-the-counter medications and herbal supplements. All information given to us follows our privacy policies.

Regular follow-up appointments focus on continuing your healing journey and address any new health and wellness challenges you may face. Achieving health and well-being is a lifelong journey and our body-field is dynamic and will continue to experience distortions. Regularly restoring our body's homeostasis can lead to impressive states of overall health, energy, and vitality. It is also a great opportunity for you to explore additional program elements with your practitioner that may prove beneficial such as the Choice Point or SuperCharged courses. These can help you become healthier, reduce your stress levels and become better able to nurture yourself. They may also enhance your ability to shift limiting mind-body patterns to better aid your personal growth, foster healthier relationships and feel invigorated with a new-found purpose and higher consciousness.

Otherwise, the procedure is the same as it is for the first appointment. For in-person visits in a clinic location it is enough to arrive five (5) minutes before your scheduled appointment, as there is only a minimum of check-in formalities to be taken care of. For Telehealth (remote) sessions we recommend you start your preparations for your scheduled appointment ten (10) minutes before joining the session.

We will provide you also with a short follow-up self-assessment form electronically (for example, via email or our website). We kindly ask that you to fill out the form before your appointment.

Usually there is a month interval between your follow ups. This of course varies depending on your particular case and needs. Clinical experience shows that additional miHealth sessions, PEMF sessions, or RestStation sessions in between visits can benefit the therapy progress.

You should arrive five (5) minutes (fifteen (15) minutes for new clients) before your scheduled appointment, to fill out any necessary client forms and take care of other check-in formalities.

It is helpful if you have received any forms from us prior to your appointment (for example, via email), to fill them out at your convenience, and then bring them with you to your appointment, or return them to us electronically via email to assistance@juneva.com before your appointment.

If you are attending via Telehealth (remote) session, we recommend you begin preparations for joining the session ten (10) minutes before your scheduled appointment. If this is your first Telehealth (remote) session, then more time might be needed to run through some initial setup procedures. Please see our Telehealth Setup for further details.

When you appear more than fifteen (15) minutes late to your scheduled appointment without prior notification, we consider this a missed appointment, and this will appear as a “No Show” appointment on your account. Penalty fees may apply after the first occurrence (see our terms and conditions for further details).

We will make a sincere attempt to fit you in on the same day but may have to ask you to reschedule your appointment.

If you need to reschedule your appointment, we require that you notify us at least twenty-four (24) hours in advance of your appointment start-time to avoid any late cancellation/no show fees that your account may be charged with in accordance with our terms and conditions.

To make any changes to your appointment, please send us an email to appointments@juneva.com, or call us at 1-855-688-3760 and select option 2. You can also simply cancel an upcoming appointment online from your account, but you will have to contact us to reschedule the appointment.

Please contact our office during regular office hours to reschedule your appointment by calling us at 1-855-688-3760 and selecting option 2, or by emailing us appointments@juneva.com. Please remember that this will appear as a “No Show” appointment on your account. Penalty fees may apply after the first occurrence (see our terms and conditions for further details).

No, unless specifically requested by your practitioner you don’t need to provide any medical records from your current provider(s).

No. Please avoid any strenuous activities such as working out, or eating heavy meals just before your scheduled appointment. Please, dress comfortably and prepare any questions you may have for the practitioner.

Yes, we work with children of all ages. For us to perform any Services for children under the age of eighteen (18) years, their parents or guardians must consent and agree on their behalf to our terms and conditions, register an account for them, and be present at their appointments.

You can book appointments for your children under the age of 18 years using their account. Following our appointment policy, you will be required to pay in advance for their appointment at the time of booking, or use the child’s Total Wellness Plan subscription, if they have one. To book their appointment online via our Website or App, you must log into your child’s registered account.

No. Clients must contact us directly, or use their account to book appointments online via our Website or App. You can book appointments for your minor children - see the FAQ about scheduling an appointment for other family members for further details.

Yes, for your convenience we provide both options to you. You can choose the option that works best for you at the time of booking your appointment. Prior to your first Telehealth (remote) session you will need to purchase a NES Mobile scanner device, or a NES miHealth device, so you can get set up for participating in a Telehealth (remote) session. Keep in mind when you book the appointment to allow enough time prior to your scheduled appointment for (a) the scanner to arrive via shipping carrier; and (b) for you to complete the necessary pre-requisite installations and configurations as outlined in our Telehealth Setup information. Depending on your location you should allow for least 7-10 business days for the scanner to arrive.

Please note, it may be possible that your health and wellness condition cannot be handled via Telehealth (remote), or that your technology setup may not be sufficient to allow us to provide the Services to you via Telehealth (remote). In that case, we can only provide in-person Services in our clinic.

If you have one of our Total Wellness Plan subscription memberships, you can use your appointment voucher to book either an In-Clinic or Telehealth (remote) appointment. However, be aware that there is no price adjustment/refund for services that are normally included with your specific "In-Clinic" plan, but we can't perform in a Telehealth session (e.g. miHealth and RestStation therapy etc.).

You may bring someone to the appointment with whom you are comfortable who will not hinder your ability to talk freely and honestly. They may be asked to stay in the waiting area, if either you, or the practitioner, feels their presence impedes your ability to share information or us to provide proper care.

You can bring children with you, but no childcare or supervision is offered by us. We must insist that you bring a responsible person along to watch children during your appointment.

We ask that you reschedule the appointment as we don’t perform any Services for children under the age of eighteen (18) years without their parents or guardians present at the appointment.

Please remember that we require twenty-four (24) hour advance notification to reschedule appointments.

We offer several distinct subscription-based Total Wellness Plans. A plan has a specific subscription term period e.g. six (6), or twelve (12) months, and includes numerous services and additional membership benefits, as outlined on our website under “Services”.

The subscription term period of a Total Wellness Plan usually equals the total number of our bioenergetic Total Wellness Session appointments that are included in the subscription (unless stated otherwise), so for example the six (6) months Total Wellness Plan enables you to receive six (6) bioenergetic Total Wellness Session appointments. The subscription may also include other therapy sessions, such as miHealth therapy, RestStation vibroacoustic therapy, or PEMF therapy, as outlined on our website under "Services".

While recurring payments for a subscription occur automatically monthly (same day of the month), there is no restriction on how many Total Wellness Session appointments included in your subscription you can use within one month. Depending on your personal health and wellness situation and as recommended by your practitioner there may be times, although not common, when more than one Total Wellness Session appointment in a month might be beneficial.

The recurring payments of the monthly subscription fee for a specific Total Wellness Plan will be charged (starting on the purchase date) automatically to your account that you established for use of our services (your "Billing Account"). The subscription term period commences on the purchase date and ends when the term period expires (e.g. after six (6), or twelve (12) months). When the subscription has expired you can renew the same subscription, switch to a different Total Wellness Plan or go back to individual Total Wellness Sessions.

While you have a subscription you can also add individual sessions/appointments such as Total Wellness Sessions, miHealth Sessions, Body-Field Scan Sessions, PEMF Sessions, or RestStation Sessions and take advantage of your membership discount pricing.

With a subscription you simply book an appointment for your next bioenergetic Total Wellness Session appointment using an electronic Total Wellness Session appointment voucher you will find in your account after you purchased or renewed a subscription. At the time of booking the appointment you can use your Total Wellness Session appointment voucher on checkout to pay for the Total Wellness Session appointment as long as you have at least one unused Total Wellness Session appointment remaining on your Total Wellness Session appointment voucher. After placing the order, one (1) Total Wellness Session appointment will be automatically deducted from your remaining Total Wellness Session appointments that are included in your Total Wellness Plan. The same principle applies for any other therapy voucher that may be included in your Total Wellness Plan.

Shipping costs for Infoceuticals that are included with your Total Wellness Plan will be charged to your account that you established for use of our services (your "Billing Account"). Unless otherwise stated in the details of a specific Total Wellness Plan, we offer free shipping to destinations within the United States. For all other destinations actual shipping charges will apply.

Our Total Wellness Plans are non-cancellable for the term period and non-refundable.